Refund policy

30-Day Refund Policy: if you are not happy with your order, contact us within 30 days of receiving it for a full refund.

How to request a refund: email jeremy@thepuzzlefeeder.com with your order number and a short note about the issue. If the item arrived damaged, defective or wrong, please add a photo. In most cases we refund you directly, without asking you to send the item back. If we do need the item returned, we will email you instructions before you ship anything.

Damaged, defective or wrong items: please inspect your order when it arrives and contact us right away so we can make it right.

Refunds: approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post the refund.

Exceptions: gift cards cannot be refunded.

Questions? Email jeremy@thepuzzlefeeder.com and we will reply within 24 hours, Monday to Friday.